EMEA Scheme Compliance Manager - Acquiring

The EMEA Scheme Compliance Manager – Acquiring ensures Verifone’s acquiring and gateway solutions remain fully compliant with Visa, Mastercard, and other payment scheme requirements. This role translates scheme mandates into clear internal deliverables, manages non-compliance risk, and acts as Verifone’s primary point of contact with regional scheme partners. It is a cross-functional role spanning Product, Engineering, Finance, Certification, Customer Success, and Sales.

Responsibilities

Monitor Visa/Mastercard bi-annual releases, mandates, and scheme bulletins; summarise and distribute requirements to internal teams; Translate scheme changes into internal requirements and submit prioritised items into relevant Product backlogs; Track EMEA mandate deadlines and escalate delivery risks; Manage acquirer/processor-initiated changes related to scheme mandates; Drive mandate delivery through to GTM in partnership with Product Owners and Customer Success; Track non-compliance notifications from Visa, Mastercard, Amex, and Discover; Identify root causes and define remediation requirements; ensure timely resolution; Support scheme fraud investigations for EMEA acquiring customers; Maintain visibility of fines, remediation progress, and compliance status through dashboards and regular reporting; Complete mandatory scheme reporting for EMEA acquiring entities; Review interchange and scheme fee changes; assess commercial impact and recommend pricing adjustments; Partner with Finance on reconciliation practices and fee validation; Build strong relationships with Visa and Mastercard regional teams; Represent Verifone in EMEA industry forums and acquirer working groups; Serve as the primary contact for scheme inquiries and compliance clarifications; Coordinate with Certification teams on EMEA-relevant scheme certification programmes; Interpret technical mandates and ensure certification timelines align with mandate effective dates; Provide compliance guidance and training to merchants and partners; Support Sales and Customer Success with scheme-related queries, RFP responses, and customer communications; Maintain the EMEA section of the Global Scheme Compliance Dashboard; Support preparation of executive-level compliance reviews and cross-functional updates; Operate within Verifone's scheme compliance RACI, owning all accountable items for the EMEA region

Requirements

5+ years in payment scheme compliance, acquiring operations, or related payments roles; Experience in regulated payments environments (acquirer, processor, financial institution); Strong knowledge of Visa/Mastercard compliance frameworks, mandate cycles, and non-compliance processes; Proven ability to manage cross-functional compliance deliverables; Understanding of scheme fee structures, interchange, and commercial impacts; Excellent communication skills with the ability to simplify complex regulatory content; Proficiency in Jira or similar tracking tools; Fluency in English

Nice to have

Experience with Mastercard DIMP, Visa mandate processes, and fine dispute procedures; Knowledge of EMEA-specific compliance requirements (e.g., TLID, Consumer Choice, Fleet 2.0); Familiarity with Verifone acquiring products or equivalent platforms; Understanding of scheme certification programmes; Participation in industry forums; Additional European languages