Employee Referral

Sutherland is a global leader in business and digital transformation. Over the last 38 years, we have partnered with some of the most respected and future-forward companies to drive revenue growth, boost operational efficiency, and enable innovative business models.

Customer Service Consultants in this role get to

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Requirements

High school diploma or GED; Demonstrated ability to perform at a high level, to support our high volume of inbound calls; Excellent verbal and written communication skills, proficient reading skills required; Multi-tasking skills, showcased through the use of several applications, experience working with CRM applications preferred; Basic PC keyboarding skills, basic Microsoft Office (Outlook, Word, Excel) experience required; Prior customer service experience preferred