Employee Relations Lead

The Employee Relations Lead serves as the centralized employee relations (ER) partner for across CLEAR's business. In this role, you're the consistent thread ensuring employee relations issues are handled the same way, every time, no matter where they happen. You're the person leaders lean on to make good calls, and the person team members know is invested in their success. This role puts you in the middle of it all — maintaining oversight across the entire employee population while coaching leaders, resolving employee relations issues with consistency and fairness across the field, and ensuring excellent process adherence that helps CLEAR thrive.

Responsibilities

Own employee and labor relations across the business: run investigations, dig into root causes, and land on outcomes that are fair, defensible, and consistent, working closely with Legal along the way; Lead timely, thorough, and objective workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations matters; Coach and advise leaders on corrective action, conflict resolution, policy interpretation, and consistent employment practices; Manage and ensure consistency in workers' compensation, leave of absence (LOA), and accommodation cases; Support unemployment claims by reviewing separation circumstances, preparing accurate and timely responses, and ensuring documentation supports company decisions; Identify employee relations trends across case, claims, leave, and accommodation data, and partner with People leadership to develop proactive solutions; Partner across People, Legal and Operations on process improvements and larger initiatives; Maintain accurate, confidential case documentation and ensure all ER decisions comply with company policies and applicable employment laws

Requirements

5+ years of HR and Employee Relations experience, including real time supporting hourly or frontline teams and handling complex employee relations matters; Earning trust with operational leaders quickly, and coaching them through hard calls with good judgment and empathy; Reading data and what people are actually telling you, then turning both into action; Juggling a lot at once without losing the thread, in an environment that shifts week to week; Communicating clearly at every level

Benefits

Comprehensive healthcare plans; Family-building benefits (fertility and adoption/surrogacy support); Flexible time off; Annual wellness stipend; Free OneMedical memberships for you and your dependents; CLEAR Plus membership; 401(k) retirement plan with employer match; Catered lunches every day; Fully stocked kitchens; Stipends and reimbursement programs for well-being and learning & development; Annual bonuses; Commission; Restricted Stock Units