Engagement Director - Strategic Accounts

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Director to join our growing team and lead Legora's most strategic accounts (large global law firms and strategic enterprises) as they fundamentally change the way they work with Legora.

Responsibilities

Lead post-sale customer experience, owning onboarding, adoption and long-term value realization for a focused portfolio of strategic accounts; Design each client's adoption playbook: the tailored change-management approach, stakeholder map, and target outcomes; Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption; Act as a senior strategic advisor who deeply understands client goals and legal workflows, owns C-suite and executive relationships; Lead a small team of Engagement Managers and Associates dedicated to your accounts and take responsibility for their development; Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and executive-level value reviews; Orchestrate engagement from cross-functional teams to accelerate client success; Partner with GTM leadership on the most complex commercial moments — high-stakes renewals and multi-year expansions; Translate customer feedback into action by collaborating closely with Product, Engineering, and Legal Engineering

Requirements

A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside the world's largest, most complex organizations — Fortune 100, AmLaw 50, or globally strategic enterprises; Experience building tailored, client-level transformation roadmaps and adoption plans at global scale and steering them to measurable outcomes; 10+ years in management consulting, customer success, account management, or a related field; A track record of owning adoption, retention, and satisfaction with marquee strategic clients and C-level stakeholders; Deep experience working with legal, compliance, or other regulated and complex industries

Nice to have

People management experience; Exposure to high-growth B2B SaaS, AI, or Legal Tech; Law firm or legal tech experience