Engagement Manager

The way legal work gets done is changing - and Engagement is at the heart of that transformation. We’re looking for an experienced, thoughtful Engagement Manager with a demonstrated commercial record to join our growing team in London and help drive how the world’s top law firms adopt, scale, and succeed with Legora. This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable leading adoption and growth initiatives. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering new ways to unlock value with the next generation of AI and our platform. You will be critical as we continue to create a best in class adoption programme at Legora, ensuring that our clients see ROI through this partnership.

Responsibilities

Be the face of Legora for clients post-sale, guiding them from onboarding through adoption, growth, and renewal; Work with a small account book consisting of major law firms and corporates, own the global adoption of Legora, and spend a lot of time in client offices across the world; Own the customer journey for a growing book of highly intellectual clients - leading law firms, in-house legal teams and tax advisors across the UK/Ireland and beyond; Lead onboarding and implementation alongside Legal Engineers, ensuring clients are set up for success from day one; Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans; Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value; Identify expansion opportunities and lead the adoption initiatives that realise these opportunities; Monitor customer health metrics and take initiative to reduce churn risk and drive retention; Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights; Help build and refine our Customer Success playbook

Requirements

5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space; A track record of driving customer retention, expansion, and satisfaction within the Enterprise space; A hunter mentality, comfortable going out and finding growth opportunities; Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go; Strong project management and onboarding experience; Excellent communication skills; written, verbal, and interpersonal; High EQ and commercial instinct; A love of fast-paced, early-stage environments where you help build the playbook, not just follow it; Comfortable with metrics - driven by data, customer health, and outcomes over process; Someone who enjoys being in the office 5 days a week