Engagement Manager

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s leading law firms or corporate legal teams fundamentally change the way they work with Legora. This is a role for someone who has led change inside large, complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns Legora into an embedded part of how legal teams operate. At the heart of the role is designing each client's adoption playbook and delivering multi-year change-management programs that transform how they work. For every account you will build a tailored roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the program as new AI capabilities and use cases emerge.

Responsibilities

You'll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of law firms or corporates; Design each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm or corporation adopts Legora and transforms the way they work; Execute against that playbook, sequencing initiatives from initial rollout to enterprise-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve; Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora; Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews; Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination; Partner with GTM on key commercial moments to ensure seamless transitions, continuity, and exceptional customer experience, and to identify and realize expansion opportunities; Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement

Requirements

A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations; Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes; 3 – 6 years for Manager, 5 – 8 years for Senior Manager, in management consulting, legal, LegalTech, or customer success in an AI-native B2B vertical. Leveling and vertical, Corporate or Law Firm, will depend on specific experience and team needs; A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders; Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast; Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident; Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams; High EQ: you know when to listen, when to advise, and when to act; A love of fast-paced, early-stage environments where you help build the playbook, not just follow it; Fluency with metrics and driven by data, customer health, and outcomes over process

Benefits

Global collaboration: Partner with teams and clients across Europe, APAC, and North America; Competitive package: Comprehensive salary, benefits, and tools for success; Meaningful work: Your efforts shape how thousands of lawyers use AI daily; In-person environment: West Loop office designed for ambitious builders and company provided lunch daily; Medical, Dental & Vision; Multiple medical plan options through Aetna and Kaiser Permanente; HSA or Healthcare FSA (based on plan selection); Dental plans via MetLife; Vision plans via Vision Care; Generous parental leave; Free access to Maven Clinic; Dependent Care FSA; Free One Medical membership for employees and dependents; Pre-tax commuter benefits; Life Insurance + STD/LTD; 401(K) with generous company match; Unlimited PTO; Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more