Engagement Manager

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. Joining Legora means three things: We lean in; We fight for excellence; We grow together. If you’re driven by impact, pace, and raising the bar. This is the place.

Responsibilities

Lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates; Design each client’s adoption playbook: tailored change-management approach, stakeholder map and target outcomes; Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption; Act as a strategic advisor who deeply understands client goals and legal workflows and surfaces high-impact opportunities; Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews; Orchestrate engagement from cross-functional teams to accelerate client success; Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and identify expansion opportunities; Translate customer feedback into action with Product, Engineering, and Marketing

Requirements

Deep care about customer outcomes; proactive, strategic and comfortable steering demanding, senior stakeholders through significant change; Consulting or transformation background with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations; Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes; 3-6 years in management consulting, customer success, account management, or a related field; Track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders; Experience working with legal, compliance, or other regulated and complex industries or ability to learn a complex domain exceptionally fast; Strong program and project management skills; Excellent communication skills — written, verbal, and interpersonal; High EQ; Love of fast-paced, early-stage environments; Comfort with metrics and driven by data, customer health, and outcomes over process

Nice to have

Exposure to high-growth B2B SaaS or Legal Tech

Benefits

Competitive salary; High-upside equity program; Full support for relocation to centrally located Stockholm office; Chance to build long-term strategic relationships with leading law firms; Fast-scaling, entrepreneurial environment; Early member of the Engagement Management team; Visible, meaningful work; Collaboration with senior leadership and cross-functional teams