Engagement Manager - U.S.

We are looking for an Engagement Manager to join our Professional Services team. In this role you will be responsible for end-to-end customer management/projects from kick-off to closure, ensuring successful deliverables such as charter, scope, product requirements, communication, and document gatherings, and create/communicate project performance guidelines for internal/external stakeholders ensuring key deliverables are met.

Responsibilities

End-to-end customer management/projects from kick-off to closure; Ensure successful deliverables such as charter, scope, product requirements, communication, and document gatherings; Create/communicate project performance guidelines for internal/external stakeholders; Leverage Beamery's Implementation Methodologies and manage simultaneous customer projects; Learn and demonstrate competency in the Beamery product suite; Accelerate the time to value of customer project outcomes by partnering with customers to deliver the solution charter, scope, and success plan; Work with customers' PMs to develop plans and weekly updates and measure, track & evaluate progress; Manage SOW and contracts to ensure change/control procedures or plan deviations are applied as needed to manage scope, resources, and project budget; Lead internal customer outcomes/progress reporting and reviews, issue-tracking lists, and budget/financial tracking and report to customer and internal stakeholders; Manage day-to-day customer relationship during implementation; Manage project team resources and their day-to-day tasks, review project tasks, schedules, and recommend resource adjustments; Serve as point of contact for customer project escalation, assess risk, and apply mitigating actions; Partner with internal teams such as Product/Engineering, Solutions Delivery, Customer Success to deliver on-time, high-quality customer deployments; Conduct Post Implementation Reviews to enhance methodologies and delivery best practices; Up to 30% travel required as in-person client meeting requests increase

Requirements

Hands-on Project/Program Management, Implementation, or Business Analyst experience; Enterprise level HR tech/SaaS or similar disruptive software tech industry experience ideal; Project Management Methodology and/or Software Development Lifecycle experience; Transformation leadership qualities, organizational skills and able to adapt to changing priorities and juggle multiple projects; Excellent technical and business communication and presentation skills; A growth mindset - the ability to identify where to propose new solutions to achieve long-term business value for the customer and Beamery; You resonate with our Beamery Values

Nice to have

Proven track record delivering complex software product implementations for high-profile customers; Experience in Talent/HR technology

Benefits

Medical, dental, and vision insurance (including HSA/FSA options) with EAP; 401(k) with match; Paid parental leave for US employees following 1 year of employment; PTO/Sick leave; Life, LTD/STD insurance