Engineer Manager

We are excited to announce the opportunity to join Ericsson as an Engineer Manager supporting the Packet Core / 5GC business across Latin America. In this role, you will ensure customer value and satisfaction through efficient service delivery while working closely with global delivery centers, product units, and customer-facing teams. You will lead a newly created team and play a key role in building capabilities, driving operational excellence, and supporting customers across the LATAM market. This opportunity is ideal for a leader who is passionate about people, business, and strategy, and who thrives in a dynamic delivery environment.

Responsibilities

Lead and develop a team through performance management, career development, competence development, recruitment, and resource management; Drive team engagement, communication, and effective utilization of resources; Ensure smooth transitions from pre-sales to delivery and successful execution of service delivery commitments; Lead project delivery activities within the Packet Core domain and support delivery readiness and growth planning; Build high-performing teams through recruitment, capability development, and talent management; Manage talent demand and talent pools, including leveraging global service delivery centers; Drive operational and delivery excellence through quality, knowledge sharing, continuous improvement, and automation initiatives; Build strong relationships with customers and stakeholders while supporting escalation management and business needs; Collaborate with other leaders across Packet Core and Core Network domains to support solutions, resource planning, and delivery success; Introduce new technologies and capabilities to customers while fostering continuous improvement and profitability; Foster strong customer relationships at management levels and oversee financial and quality performance metrics

Requirements

Bachelor's degree in Engineering; Proven leadership experience as a line manager or team lead; Ability to lead, coach, motivate, and develop high-performing teams; Proven experience in planning, recruiting, and building competence; Cloud Core experience across solutions, products, and services; Understanding of CSS Service Delivery processes, models, and strategy; Strong stakeholder management skills with the ability to mobilize support across customers, partners, and internal organizations; Knowledge of delivery operations, sales processes, and financial management principles; Strong communication, customer engagement, and market awareness skills; Passion for quality, competitiveness, and continuous improvement

Nice to have

MSc; MBA; equivalent experience