Engineering Lead - Reliability & Cloud

This role leads the team that makes it true. You'll own Heidi's cloud platform and our reliability practice as one function: the infrastructure everything runs on, the SLOs we hold ourselves to, the on-call rotation that answers when they slip, and the tooling that lets every engineer at Heidi ship without filing a ticket. You'll lead a small team of cloud and reliability engineers, and you'll still be close enough to the systems to be useful at 3am.

Responsibilities

Lead and grow the platform team covering cloud infrastructure and reliability. Set direction, run hiring, coach engineers through hard technical calls and make sure the on-call load is sustainable rather than heroic; Own Heidi's multi-region cloud footprint end to end: compute, networking, data stores, Kubernetes, identity and the infrastructure-as-code that defines all of it. Clinical data lives in-region, and your architecture is what keeps that promise across the US, UK, Canada, Australia and Europe; Set the reliability bar and hold it. Define SLIs and SLOs with the product teams that own each service, run error budgets that actually change roadmap decisions, and report honestly when we spend one; Run incident response and make it better every time. Own severity definitions, escalation paths, comms to health system customers during an outage, and blameless post-incident reviews where the follow-ups get finished; Partner with the Release Manager and engineering leads to sharpen how Heidi ships: feature flags, canary and staged rollouts, and rollback paths that get exercised before they're needed. Move deployment frequency and change lead time without moving change failure rate

Requirements

Significant experience running cloud infrastructure or SRE teams at scale, including time leading engineers; Deep, current, hands-on skill with a major cloud provider, Kubernetes, Terraform or equivalent IaC, and modern observability stacks; A real reliability practice behind you: SLOs you defined, error budgets you enforced, incidents you commanded and post-incident reviews that changed how a system was built; Track record designing for high availability across regions, with the failure modes, data residency constraints and DR testing that come with it; A service mindset toward product engineers. You measure the platform by whether it makes other teams faster, not by how elegant it is

Nice to have

A regulated environment (healthcare, fintech, clinical technology) is a strong plus

Benefits

$1,000 annual learning and development budget; $150/month health and wellness allowance; $500 home office budget; 26 weeks paid primary parental leave; 18 weeks paid secondary parental leave; fertility support up to $10,000; four weeks of work from anywhere per year; serious equity