Engineering Manager, Navigation Incidents

We build the mission-critical engine that powers real-time navigation for global customers like BMW, Porsche, DoorDash, and Instacart. As an Engineering Manager supporting our Incidents organization, you will lead innovative and high-performing multi-disciplinary teams who are building the Incidents product using a blend of high-scale backend services, data pipelines, and AI Agentic workflows to detect, validate, and deliver live road updates.

Responsibilities

Deliver complex, high-impact projects while providing technical expertise and mentorship to your team; Operate your team’s day-to-day and be hands-on in project management and sprint planning; Manage operational best practices for on-call and related responsibilities; Empathize with internal and external customers delivering features that address their needs; Manage and develop the team through hiring, retaining, mentoring, and continually building the team’s capabilities; Drive company, product, and team objectives, carrying your team and relevant stakeholders along in the decision-making; Work with Product and Engineering teams to develop the long-term business strategy driving the team’s work; Establish, track, and iterate on operational metrics to ensure the team is delivering products that meet or exceed customer expectations; Determine best engineering practices and promote them within the team and across Mapbox; Foster a culture of collaboration, innovation, diversity, and data-driven decisions on the team

Requirements

Bachelor’s degree in Computer Science, or equivalent practical hands-on engineering experience; 5+ years of people management experience; Experience managing remote engineering team(s) leading to product execution and business outcome while growing and developing a team of engineering talent; Understanding of hiring the best diverse talent and creating a culture where team members can learn & grow; Deep knowledge and experience of building scalable web services and data pipelines in AWS; Drive a culture of quality and continuous improvement; Ownership & Execution: own the vision, lead strategy, guide team to execute; Customer Focus: care deeply about customers and their problems; Strong written and verbal communication; Experience leading cross-functional teams of 5+ people

Nice to have

Thoughtful integration of AI into design, development, and decision-making

Benefits

Supportive health care; Parental leave; Flexibility for the things that come up in life; Environment of teaching and learning; Commitment to growing a diverse team