Engineering Manager, Patient Experience

We're looking for a hands-on Engineering Manager to lead our Patient Experience pod and help shape the technical and product foundations of Care Mode. This role blends engineering leadership, product thinking, and people leadership. You'll stay close to the work, contributing to technical design and implementation, navigating difficult engineering decisions, and stepping in when deeper context or hands-on support is needed, while creating the conditions for a strong team to do its best work.

Responsibilities

Build and lead cross-functional team on patient experience; set technical direction in a complex, evolving domain; Stay meaningfully hands-on through system design, code, reviews, prototyping, and solving difficult technical problems; Set technical direction and evolve architecture in a complex, rapidly developing product domain; Lead design discussions where product, engineering, data, and clinical considerations intersect; Help evolve Fullscript from transactional patient experiences toward a longitudinal, person-centric model of care; Build systems that bring together clinical data, behavioral signals, and real-world patient context; Make deliberate tradeoffs across speed, quality, reliability, safety, and trust; Bring structure and momentum to ambiguous problems without waiting for perfect information; Establish a high bar for technical and product quality through how you build, review, and make decisions; Create an environment that combines psychological safety with meaningful accountability; Develop engineers through coaching, pairing, feedback, technical debate, and hands-on collaboration; Partner closely with Product, Design, Clinical, Data, and Engineering leaders across Fullscript; Influence broader technical direction as Care Mode and patient experiences become increasingly foundational to the Fullscript platform; Champion patient trust, practitioner workflows, and long-term system health in product and technical decisions

Requirements

Significant experience building and leading software products end-to-end, from early concepts through iteration and operation at scale; Multiple years of engineering management experience, with a clear commitment to people leadership while remaining deeply technical and close to the work; A track record of owning difficult, non-obvious technical problems with meaningful product and user impact; Comfort moving between hands-on engineering and engineering leadership; Strong technical judgment and an ability to communicate why a decision matters, not simply what should be built; Experience building and operating high-scale applications, with a strong appreciation for reliability, performance, maintainability, and user trust; Strong product instincts and the ability to connect engineering decisions to the experience they create for users

Nice to have

Experience building products in regulated, safety-sensitive, or high-trust domains; A track record of raising quality bars, not simply increasing velocity; An ability to challenge people constructively and leave teams stronger and more energized as a result; Deep experience building successful consumer-facing web and/or mobile products; Experience building consumer experiences that proactively give users a reason to return; Fluency with modern AI-assisted engineering workflows and tools; Experience designing for moments when users may be overwhelmed, disengaged, or uncertain about what to do next

Benefits

Generous PTO and competitive pay; Fullscript's RRSP match program for financial health; Flexible benefits package and workplace wellness program; Training budget and company-wide learning initiatives; Discount on Fullscript catalog of products; Ability to work Wherever You Work Well