Engineering Manager (Shared CX)

As an Engineering Manager for the Shared Customer Experience (Shared CX) group, you will be at the forefront of delivering complex, core customer experiences that are shared across Axon products. SharedCX builds authentication, authorization, admin, audit experience, and shared front-end components - the backbone that lets every product within Axon achieve consistent and frictionless CX with high quality and eliminate duplicated effort. Reports to: Engineering Director. Direct Reports: 8-12.

Responsibilities

Lead and develop a SharedCX engineering team, managing software engineers and technical leads; Drive design and development of ShareCX platform services with a focus on reliability, scalability, and efficiency; Own team roadmap and strategy for Axon's shared customer experience; Collaborate across teams to solve problems and reduce duplicated effort; Manage priorities and shield teams from randomization; Partner with Product/Program Management, Design, and other engineering groups; Build and scale the ShareCX teams, recruiting and retaining engineering talent; Lead by example and uphold Axon's culture of candor, care, and ownership; Drive AI adoption as a standard part of how the team plans, builds, and operates

Requirements

Bachelor's Degree in Computer Science, Engineering, or related field; 7+ years of professional software engineering experience, including a proven track record of leading and delivering complex projects or products; Experience managing engineers (ideally across multiple teams or areas) and driving initiatives from conception to production; Strong technical background in software engineering with a deep understanding of software architecture and development practices; Demonstrated success in managing and scaling engineering teams, including hiring, coaching engineers, and guiding teams through growth and change; Excellent communication skills to articulate technical concepts to technical and non-technical stakeholders; Ability to coordinate cross-functionally across different countries, time zones, and cultures; Strategic mindset to define a long-term vision and break goals into achievable steps; Strong interest (and preferably experience) in developer productivity, DevOps, or platform engineering; Experience with or demonstrated commitment to AI-driven development practices

Nice to have

Experience managing other engineering managers or tech leads; Familiarity with modern CI/CD pipelines, developer tooling, front-end build systems, or automated testing frameworks; Experience with AI-driven development practices, not just traditional DevOps tooling

Benefits

Medical, Dental and Vision Insurance; Robust Paid Time Off policy; Bonuses; Lunch allowance; Cell phone stipend; Free LinkedIn Learning account or Udemy account; Access to 24/7 online emotional and mental support; Gym membership; Free parking; Stocked fridges and pantries with free coffee, cold beverages, and snacks; Annual Company Outing Trip; Monthly team social activities