Enrollment Advisor

Make a difference.

Want to make a difference? Become a Keypather.

At Keypath, you could impact a student's future for generations and make a significant societal impact. Our Keypathers guide the student experience and deliver programs that help solve social and economic challenges. We partner with leading universities to extend their reach and help every student achieve their full potential.

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

Education: Bachelor’s degree required

Technical S kills

- Proficient with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Experience with CRM system(s) preferred.

WORK ENVIRONMENT

It is essential to determine a suitable workspace in your home before starting your remote work. Below is a checklist to help you set up shop:

- Flat surface to set your computer on (desk, kitchen table, counter, etc.)
- Unobstructed Wi-Fi signal (ability to hardwire if needed is also important)
- Internet with at least 25 Mbps download and 3 Mbps upload speed
- (Unsure of your speed? Check here: https://www.speedtest.net/ )
- Power outlet to plug in your laptop and any other equipment
- Quiet space with limited noise interruptions
- Good lighting for a professional appearance when video conferencing.

Responsibilities

Communication with prospective students through phone calls, emails, or text messages regarding the University and program; Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system.; Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start.; Use the database to track student progress and any communication with students.; Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager.; Provide feedback when needed on lead quality, quantity, and applicable trends.

Requirements

Demonstrated critical thinking, decision-making, and problem-solving skills.; 2-3 years of sales experience (in an outbound call center preferred); General knowledge of higher education and/or College admissions and recruitment experience preferred.; Technically proficient.; Excellent written and verbal communication skills; Goal-oriented and demonstrated ability to meet sales targets.; Excellent written and verbal communication skills, including the ability to successfully work with all levels of management.; Supervisory management skills and the ability to oversee delegated tasks.; Proven ability to effectively provide training and explain processes and procedures.; Knowledge of planning processes and issues.; Self-motivated; Proactive; Able to multitask; Excellent written and oral communication skills; Strong attention to detail; Customer service skills; Team player; An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution, is preferred