Enrollment Coordinator

At Think Academy, we believe every student deserves a learning experience tailored to their unique strengths and goals. As an Enrollment Coordinator you'll be the first person families meet on their educational journey. By understanding each student's academic needs, you'll help parents identify the right programs and guide them through a welcoming, seamless enrollment experience. This role is ideal for someone who enjoys building relationships, communicating with families, and making a meaningful impact through education. You'll also collaborate closely with teachers and campus staff to ensure every family receives exceptional support from their first visit onward.

Responsibilities

Greet and consult with walk-in or online parents to understand student needs; Present Think Academy programs and recommend appropriate classes or learning paths; Support placement tests and trial classes, and guide parents through the enrollment process; Follow up with potential families to maximize conversion and ensure a smooth onboarding experience; Serve as the first point of contact for parents and visitors — in person, by phone, and via email; Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency; Maintain a welcoming, organized, and professional front-desk environment; Coordinate with teachers and operations teams to resolve classroom or scheduling issues; Assist with campus events, workshops, and open houses; Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Requirements

Fluency in both English and Mandarin; Strong communication and interpersonal skills with a customer-focused mindset; Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment; Passion for education and helping students succeed.

Nice to have

Bachelor's Degree; Experience in admissions, education, customer service, retail, hospitality, or consultative sales; Experience meeting performance or enrollment goals.

Benefits

commission for each student enrollment; performance-based quarterly and annual incentives; meaningful work that impacts students’ academic growth; supportive, collaborative, and growth-oriented team environment; career development opportunities in education operations and management.