Enterprise Account Executive

PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, and territory, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market. The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.

Responsibilities

Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities; Build and maintain trusted executive relationships through regular in-person engagement and consultative selling; Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning; Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI; Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities; Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework; Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention

Requirements

8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software; Proven success managing a quota in complex, long-cycle enterprise sales; Demonstrated experience selling to and influencing C-level executives; Proficiency with Salesforce (SFDC) for pipeline management and forecasting; Bachelor’s degree or equivalent experience

Nice to have

Prior enterprise sales expertise leveraging MEDDPICC & Value Selling; Experience managing high-value accounts; Track record of success with multi-product sales and solution-based selling models; Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments; Strategic thinker with exceptional communication, negotiation, and relationship-building skills

Benefits

Competitive salary; Comprehensive benefits package; Flexible work arrangements; Company equity; ESPP (Employee Stock Purchase Program); Retirement or pension plan; Generous paid vacation time; Paid holidays and sick leave; Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO; Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws); Paid volunteer time off: 20 hours per year; Company-wide hack weeks; Mental wellness programs