Enterprise Applications Administrator

At Abby Care, our mission is to empower family caregivers, and our Business Applications team is the engine that makes scaling that mission possible. We're looking for an Enterprise Applications Administrator to join an established team of three Salesforce professionals. Over years of rapid growth, our system has accumulated technical debt, and we need a relentlessly resourceful team member to help us clean up our foundational architecture, drive scope conversations, and build out the automations our internal teams need most. This is a Full-Time Hybrid opportunity based in San Francisco, CA.

Responsibilities

Drive Scope & Build Use Cases: partner closely with internal stakeholders and Salesforce peers to understand daily workflows and translate business needs into technical solutions; Redefine What's Possible through Automations & Validations: build advanced flows, custom objects, and robust validation rules to eliminate manual data entry steps; Drive Expansions with Urgency & Precision: configure Salesforce record types, page layouts, flows, and validation rules for upcoming state launches; Resourcefully Tackle Technical Debt: clean up duplicate fields, inconsistent naming conventions, and state-specific silos to build a scalable Salesforce foundation; Secure the Families First Experience: enforce strict, role-based access across Salesforce, Dialpad, PandaDocs, and other tooling to ensure HIPAA minimum-necessary remediation; Keep Our Teams Moving: share management of a high volume of daily requests, including field fixes, data corrections, report adjustments, and peripheral tool integrations

Requirements

3+ years of proven experience as a Salesforce Administrator in a complex, fast-paced environment; Strong ability to build and troubleshoot advanced Salesforce Flows, validation rules, and custom objects; Strong technical scoping capabilities and excellent cross-functional communication skills across business and engineering stakeholders; Familiarity with AI capabilities and a strong interest in leveraging artificial intelligence to automate routine business processes and boost user efficiency; Experience tackling technical debt and cleaning up cluttered Salesforce instances; Familiarity with maintaining security controls and role-based access, ideally within a HIPAA-compliant healthcare environment; Experience integrating external tools like Dialpad, PandaDocs, or similar SaaS products; Familiarity with CTI and enterprise telephony integrations (e.g., Dialpad, Twilio, Five9); Must be located in the San Francisco Bay Area and able to work from our office 3-4 days per week

Benefits

Competitive compensation packages; Comprehensive health coverage including medical, dental and vision options, a $0 deductible PPO, a company-funded HSA, and employer-paid life and disability insurance; Generous paid time off and 10 paid company holidays; Financial savings benefits including HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered); Up to 10 weeks of paid parental leave based on tenure