Enterprise Applications Business Analyst

As an Enterprise Applications Business Analyst, you will support the administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment. You will manage user access and identity processes, including Enterprise Applications, SSO configuration, and group-based access models, while helping enforce security and access governance standards. You will support and optimize the Service Desk cloud platform, managing workflows, requests, and process improvements, and oversee label design and labeling system. Working closely with IT and business teams, you will troubleshoot system issues, assist with integrations between applications, and contribute to identity lifecycle processes such as access reviews. This role focuses on building hands-on experience while supporting reliable, secure, and efficient application operations in a production-driven environment.

Responsibilities

Support administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment; Manage user access and identity processes including Enterprise Applications, SSO configuration, and group-based access models; Support and optimize Service Desk cloud platform, managing workflows, requests, and process improvements; Oversee label design and labeling system; Troubleshoot system issues and assist with integrations between applications; Contribute to identity lifecycle processes such as access reviews; Administer and support enterprise applications and cloud platforms used across manufacturing operations; Manage identity and access in Microsoft Entra ID, including group management and access controls; Configure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC); Handle user access requests using RBAC and least-privilege principles across multiple systems; Support and maintain labeling systems, including label design and system-level troubleshooting; Monitor system health and performance; respond to incidents and escalate as needed; Assist in maintaining integrations and data flow between systems (ERP, WMS, and other applications); Troubleshoot application issues and coordinate with vendors or internal IT teams; Create and maintain documentation for systems, access models, and procedures

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience); 2–5 years of experience in IT support, application administration, or systems support in a manufacturing or industrial environment; Experience supporting enterprise applications in a production or warehouse setting; Exposure to Service Desk or ticketing platforms; Hands-on experience with Microsoft Entra ID (Azure AD) including access management and identity governance concepts; Hands-on experience with Enterprise Applications and SSO configuration (SAML, OAuth, OIDC); Experience with label design and labeling systems in a manufacturing or warehouse environment; Familiarity with Service Desk platforms (incident/request workflows, automation); General understanding of integrations (APIs, connectors, data flow); Basic knowledge of IAM and security best practices; Strong communication skills across technical and operational teams; Problem-solving mindset with attention to detail; Ability to prioritize and manage multiple requests in a production environment; Willingness to learn and grow technical skillsets; Team-oriented with a proactive approach

Nice to have

Basic understanding of ERP/WMS systems (Infor or similar is a plus); Working knowledge of Microsoft 365 administration is a plus

Benefits

Competitive compensation and benefits; Collaborative and hands-on team environment; Opportunities to grow within a manufacturing-focused technology landscape; Comprehensive benefits package that may include medical, dental, vision, 401k matching, and more; Pathways into Systems Administration, Cloud, or Identity-focused roles; Hands-on experience with enterprise identity, SaaS integrations, and manufacturing IT systems; Opportunities for technical certifications and skill development