Enterprise & Mid-Market Account Manager, EMEA

Our Enterprise and MidMarket Account Managers are trusted partners to growing organizations, responsible for driving retention, expansion, and long-term value across an existing book of business (51–2,499 employees). You'll partner with Technical Solutions Consultants to support customer success, uncover growth opportunities, and ensure customers continue to get increasing value from Cypress over time. This role blends relationship management with commercial ownership. You'll manage renewals, identify expansion opportunities – new teams, additional products, scaled usage – and help customers evolve their testing strategy as their organizations grow.

Responsibilities

Build strong, trusted relationships with key stakeholders across assigned mid-market and enterprise accounts; Establish regular touchpoints that keep you connected throughout the year; Maintain clear account plans focused on adoption, expansion, and account health; Manage renewals end-to-end, partnering with customers to ensure continued value; Start renewal conversations early, leading with value delivered; Bring usage data and adoption insights to every renewal conversation; Identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption; Partner with Technical Solutions Consultants to demonstrate value for add-on products; Help customers evolve their testing strategy as their organizations grow; Develop solid understanding of the Cypress platform to align solutions to customer goals; Deliver clear, engaging product demonstrations that connect capabilities to real outcomes; Translate technical features into business value without relying on jargon; Learn each customer's business, challenges, and priorities to tailor recommendations; Partner with leadership on pricing and contract discussions; Stay curious about industry trends, customer needs, and competitive alternatives

Requirements

Candidates must be in European timezone; 4+ years as a quota-carrying SaaS seller with a track record managing renewals, expansion, and account growth across mid-market and/or enterprise accounts; Relationship-oriented; Consultative mindset; Technical comfort; Ownership & growth mentality; Organization & follow-through

Nice to have

ICP Exposure: Experience working with developers, QA teams, or engineering stakeholders; Testing & Dev Tools Familiarity: Exposure to application testing, CI/CD tools, or developer platforms; PLG Experience: Experience selling in or alongside a Product-Led Growth environment

Benefits

Fully remote team; Eligible to be hired virtually; Autonomy to take initiative; Meaningful ownership of accounts; Opportunity to see your work directly influence our growth