Entry Level Operations Role

The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.

Responsibilities

Day-to-Day Administrative Support; Open/close center when needed; Greet new and existing clients and other visitors and give tours when necessary; Complete related administrative tasks such as providing printed materials; Work with Operations Director to maintain center supply inventory; Ensure the center is clean, attractive, and safe; Keep furniture and therapy equipment in good working condition and arrange repairs and maintenance; Maintain records to ensure compliance with local, state, and federal mandates; Receive deliveries as needed; Ensure documentation is completed on time; Report critical incidents and safety concerns per payor requirements and Centria's reporting policies; Ensure required company postings are displayed; Administer effective center operations and facilities management; Partner with Operations Director to ensure team members adhere to best practices and show up on time; Ensure effective communication with families and Behavior Technicians; Maintain client and Behavior Technician schedules in Centria EMR system; Serve as go-to person for general center-related questions; Ensure state and Centria guidelines and policies are followed; Complete required training and attend meetings; Participate in an agency-wide Compliance Program; Comply with Centria's Code of Conduct, policies, and Federal and State laws; Report violations of Company policies or the Code of Conduct

Requirements

High School Diploma or equivalent, minimum requirement; Previous experience in a customer service role; Basic computer skills and working knowledge of tablets/iPads; Laptop; G Suite (Gmail, Drive, Docs, Sheets, Google Meet); Ability to follow written instructions; Ability to use computers and computer/software programs; Proficiency in PC software, including virtual meeting platforms; Strong attention to detail; Ability to interpret and implement verbal and written clinical protocols; Ability to accept constructive feedback; Effective time management skills and the ability to manage multiple tasks at once; Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members; Ability to adhere to organizational policies and procedures; Commitment to maintain client confidentiality and adhere to HIPAA laws; Commitment to ongoing training and development; Effective written and verbal communication skills; Strong cultural competency with the ability to remain flexible and open-minded

Nice to have

ABA Platforms