ERP Video On-Demand Streaming Account (Malaysia)

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Responsibilities

Manage customer’s queries via chat and email.; Become a product expert who helps customers for the best solution.; Delivery of high-end customer service to clients; Should be active on Social media so can understand the customer’s concerns.

Requirements

Basic understanding of PC & mobile device troubleshooting; Email and social media support experience; 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred; Proficient in English and Bahasa Malaysia