Event Security

The Event Security Officer at SNHU Arena is responsible for maintaining a safe and secure environment for guests, employees, performers, vendors, and visitors during events and non-event operations. This position supports crowd management, monitors security systems, responds to incidents, and provides high-level customer service while ensuring all arena policies and safety procedures are followed. This is a part-time, event-based position scheduled based on the arena’s event calendar.

Responsibilities

Greet guests in a friendly and professional manner upon arrival; Scan tickets and assist guests with entering the arena; Help guests locate their seats and provide general event and venue information; Verify tickets for entry into seating sections and restricted areas as needed; Assist guests with disabilities by supporting accessible seating, entrances, and other accommodations as needed; Monitor assigned seating sections to ensure aisles and walkways remain clear and compliant with safety and fire code requirements; Proactively assist guests who may have questions, concerns, or need help during events; Handle guest concerns professionally and notify a supervisor if additional support is needed; Remain calm and assist with guest safety in the event of an emergency by following arena procedures; Help maintain the cleanliness of seating sections by picking up debris and checking for lost items; Support event operations before, during, and after events as needed; Follow all arena policies, procedures, and dress code guidelines; Perform other duties as assigned

Requirements

Must be 18 years or older; Strong customer service and communication skills; Friendly, positive, and professional attitude; Ability to work well in a team environment; Ability to remain calm in a fast-paced and high-energy environment; Reliable and able to maintain consistent attendance; Ability to follow written and verbal instructions; Must be able to stand and walk for extended periods of time (6–10 hours); Must be able to climb stairs and move throughout the arena; Must be able to work in a loud, fast-paced event environment; Must be able to communicate clearly with guests and coworkers; Must be able to respond quickly in a busy environment

Nice to have

High school diploma or GED preferred; Previous customer service experience is preferred; Experience working in event venues, arenas, or guest services is a plus