Events Producer

We're looking for an Events Producer to help deliver Intercom's most important brand events across North America and Europe. You'll join a small, high-performing team that creates memorable experiences showcasing Fin's product innovation and Intercom's leadership in AI. In this role, you'll partner closely with senior producers to bring events to life—from planning through onsite execution. You'll own key workstreams, collaborate across Marketing and GTM teams, and help deliver exceptional experiences that drive both brand awareness and business impact.

Responsibilities

Produce and execute Intercom's brand events, including hosted experiences, product launches, conferences, and pop-ups; Own event planning and execution across assigned workstreams, including venue coordination, vendor management, budgets, production logistics, and run of show; Support the delivery of hybrid events with both in-person and livestream experiences; Partner cross-functionally with Product Marketing, Content, Communications, Sales, Customer Success, and R&D teams; Coordinate with production vendors and agency partners to ensure seamless execution; Manage attendee experience, registration, ticketing, speaker logistics, and event operations; Help maintain production timelines, budgets, and project plans across multiple concurrent events; Track event performance and contribute to post-event reporting and learnings; Support flagship programs such as Pioneer and other strategic company events; Help build scalable event processes, documentation, and production playbooks; Travel up to 30% to support onsite event execution

Requirements

3+ years of experience producing live events, conferences, field marketing events, or brand experiences; Experience managing event logistics from planning through onsite execution; Familiarity with live event production, including AV, staging, run of show, and vendor coordination; Experience working with external vendors, venues, and production partners; Strong project management skills with the ability to prioritize multiple deadlines; Experience collaborating across cross-functional teams; Familiarity with registration, ticketing, and event technology platforms; Excellent organizational skills and attention to detail; Calm under pressure with a proactive, solutions-oriented mindset; Strong communication skills and a passion for creating exceptional attendee experience; Proof of eligibility to work in the United States is required.

Nice to have

Experience producing B2B marketing events or conferences; Experience working at a SaaS or technology company; Experience supporting hybrid or livestreamed events; Familiarity with AI tools that improve event planning, production, or content creation; Experience with event platforms (e.g. Cvent, Splash, Bizzabo, Goldcast, or similar); Multilingual (French or German)

Benefits

Eligibility for corporate bonus program or sales incentive (target included in OTE); Stock in the form of Restricted Stock Units (RSUs); Benefits and programs designed to support health and wellbeing, family, time away from work, and financial future (offerings vary by location)