Eviction Navigator & Case Manager

United Way of the Virginia Peninsula (UWVP) is committed to making evictions rare, brief, and humane when they occur. The Eviction Navigator and Case Manager serves households facing eviction and provides targeted case management for tenants who have received a judgment for possession but have not yet experienced an executed eviction, helping prevent avoidable evictions while ensuring households experiencing displacement have access to advocacy, stabilization services, and pathways to shelter and other housing options.

Responsibilities

Attend assigned unlawful detainer dockets to provide in-person navigation services, such as understanding court processes, hearing schedules, and available resources; Provide referrals to CAN, legal aid, human services, and other community resources as appropriate; Work alongside Senior Manager and Community Impact Manager to conduct targeted outreach to landlords, property managers, and tenants; Develop and maintain working relationships with judges, attorneys, court personnel, landlords, and service providers; Conduct comprehensive assessments to identify immediate and long-term client needs; Connect clients to housing resources, legal aid, financial assistance, case management programs, healthcare, employment services, and natural supports and provide advocacy and support as appropriate; Assist individuals in navigating complex human services, housing, and social service systems; If needed, assist client with completing required intake forms, referrals, applications, and follow-up activities with community partners; Maintain accurate, confidential, and timely client and court records; Enter and manage data in appropriate case management and reporting systems; Track outcomes, referrals, and service delivery activities

Requirements

Bachelor's degree; 1 - 2 years of experience; Knowledge of human services, housing programs, and community resources; Understanding of housing instability, homelessness, and eviction-related challenges; Experience providing customer service and working with individuals experiencing crisis or vulnerability; Proficiency with Microsoft Office Suite and electronic case management systems; Strong interpersonal, advocacy, and relationship-building skills; Ability to maintain confidentiality and handle sensitive information appropriately; Experience working with diverse populations and communities; Valid driver's license, automobile insurance, and reliable transportation

Nice to have

Bachelor's degree in Human Services, Social Work, Public Administration, Criminal Justice, or a related field; Minimum of two years of relevant experience in case management, housing services, legal support services, community advocacy, or human services; Lived experience related to poverty, housing instability, or homelessness; Motivational interviewing experience