EWM Key User (m/f/d)

Arvato is an innovative and globally leading 3PL service provider in the field of supply chain management and e-commerce. With 20,000 team members at more than 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity - a place where you can grow, contribute your ideas and make a difference. Be part of a team that delivers logistics excellence and shapes global supply chains. Because working at Arvato means: Together, we’re on it.

Are you passionate about supporting operational teams, ensuring stable processes, and taking ownership in a dynamic logistics environment? Join us and play an important role in connecting operations, customer key users, and IT while actively shaping reliable SAP EWM-driven processes. With a hands-on mindset, clear communication, and a strong sense of responsibility, you help teams grow together and deliver results that matter. Are you on it?

Responsibilities

First-Level Support for SAP EWM: Serve as the primary point of contact for operational employees regarding SAP EWM-related questions and issues, ensuring smooth day-to-day operations within the customer’s system.; Bridging Operations, IT, and Customer requirements: Coordinate collaboration between operational teams, customer key users, and the IT department to ensure effective communication and issue resolution.; Training and Knowledge Transfer: Deliver training sessions, onboarding activities, and short learning modules. Communicate new functionalities and process changes in a clear, practical, and user-friendly manner.; Process Stability and Continuous Improvement: Support system rollouts, changes, testing activities, and updates to ensure stable and efficient operational processes.; Structured Incident and Ticket Management: Document, analyze, and escalate more complex system-related issues, while tracking progress and ensuring timely follow-up through resolution.

Requirements

Logistics and Systems Experience: Experience in warehouse, logistics, or distribution environments. Ideally, knowledge of SAP EWM or experience as a Key User, Super User, or Power User of an ERP or Warehouse Management System.; IT and Process Understanding: Basic understanding of IT processes, ticket management, and system-supported workflows.; Language Skills: Very good English skills are required. German language skills are an advantage.; Working Style and Accountability: Structured, solution-oriented, and self-driven approach to work, combined with a willingness to take ownership and responsibility.; Communication and Teamwork: Strong interpersonal skills with a collaborative mindset and the ability to communicate complex topics in a clear and understandable manner.