Executive, Analytics & Insights - Customer Success

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.

Responsibilities

Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia; Providing in-depth consulting services and delivering insights and analytics as well as thought leadership; Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients; Working closely with the Consulting Lead and Customer Service to transform customer experience; Consulting clients to optimize use of NielsenIQ Essentials; Developing and delivering business solutions for client performance tracking; Building partnerships with NielsenIQ colleagues and FMCG clients to understand client needs and requirements; Developing in-depth analytics and creating compelling stories that deliver insight to drive business growth

Requirements

At least a bachelor's degree, preferably in business related coursework; Knowledge of the Consumer-Packaged Goods (CPG) industry; Excellent analytical skills; Excellent communication skills and presentation skills; An ability to work independently and in a team; Good interpersonal skills; Fluent in spoken and written English; Competent in Microsoft Office (Excel, PowerPoint, Word, etc.)

Nice to have

Knowledge of research techniques and methodologies; Additional Asian language skills

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)