Executive Assistant and Quality Assurance Officer

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

a. Provide strategic administrative support to the General Manager by managing schedules, communications, and documentation to ensure smooth executive operations and timely decision-making

b. Monitor and analyze guest feedback, coordinate quality audits, and support brand compliance efforts to maintain high standards of guest satisfaction and operational excellence

c. Collaborate with Heads of Department on corrective actions, service recovery, and continuous improvement initiatives to drive long-term enhancements in guest experience and brand performance

Requirements

Minimum of 3–5 years of experience in an executive support role, preferably in the hospitality industry; Bachelor’s degree is required; Excellent written and verbal communication skills in English; Proven experience as an executive assistant, administrative assistant, or similar role (preferably in hospitality or corporate environments); Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook; Strong organizational and time management abilities, able to multitask and prioritize effectively.; High level of discretion and confidentiality; Professional demeanor with strong interpersonal skills; Flexible, adaptable, and proactive in supporting a dynamic work environment; Experience working with ReviewPro or similar guest feedback platforms is a strong advantage; Knowledge of Radisson Hotel Group standards or comparable brand standards is preferred