Executive Housekeeper

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Important Notes

- This role is a Pacific Island based role in Fiji.

As the Executive Housekeeper you bring an unparalleled commitment to excellence, a detail-driven approach and a genuine passion for maintaining an impeccable guest experience to our dynamic Housekeeping Team.

- Lead and manage the housekeeping team, ensuring flawless cleanliness, orderliness and presentation throughout the resort, driven by daily walk-throughs and quality checks.
- Establish and maintain the highest hygiene and quality standards in all guest rooms, public areas and back-of-house spaces, including proper usage, labelling and training around chemicals and cleaning supplies.
- Work closely with the Front Office Manager on room availability and the Chief Engineer on room maintenance, ensuring seamless guest experiences across departments.
- Develop schedules, allocate tasks, and oversee budget and inventory management of cleaning supplies, linen and uniforms, in line with hotel financial forecasts and labour standards.
- Train, motivate and inspire your team through ongoing coaching, technical and safety training, and clear performance feedback that upholds our luxury service standards.
- Monitor guest feedback and service scores, resolving concerns with empathy and continuously improving housekeeping operations.
- Ensure compliance with health and safety regulations, including statutory requirements, pest eradication protocols and staff training on hazardous supplies.

Requirements

Proficient in all Housekeeping procedures, with strong operational and technical knowledge to be a resource when needed.; A proven track record in a similar role, with a minimum of 5 years' departmental leadership experience managing a large team within a quality environment and/or with a demonstrated focus on exceptional guest service.; Previous Laundry management experience, with the operational versatility to oversee multiple functions at once.; Commercially aware, with excellent organisational skills and the ability to juggle several operations in parallel.; Driven and ambitious to inspire the team to consistently deliver and exceed service standards.; Clear thinker with excellent communication and interpersonal abilities.; Strong working knowledge of PMS (Opera preferred) and Microsoft Office applications.; Tertiary qualified, with certification in OHS, First Aid and Chemical Handling will be preferred.; Flexibility to work varying schedules, including holidays, weekends and alternate shifts.