Expert Process Manager T Cloud Public (REF5822F)

The Unit Cloud Services operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We run T Cloud Public, a public cloud standard product based on open source community software and driven by principles of DevSecOps. As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations. You will be working in the European Union to meet our customers' data security and privacy requirements.

Responsibilities

Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements; Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment; Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools; Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment; Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols; Eliminate wait times in Agile workflows; Consistently automate with common frameworks; Design and implement internal tools and services; Maintain an overview of processes, communication, and motivation within the team; Establish and communicate processes where necessary; Engage in improving overarching process-landscapes and structures; Work in a community where everyone helps each other in an open and trusting manner

Requirements

Completed studies in a technical, engineering or business subject or comparable professional training; min 3 years of professional experience in IT with a focus on modern cloud technologies; Good knowledge of process creation and documentation, especially for DevOps; Extensive knowledge in infrastructure automation; Knowledge of agile development processes; High level of customer orientation; Ability to assess technical solutions and find creative approaches to solutions; Fluency in written and spoken English

Nice to have

OpenStack experience; programming experience in open source projects

Benefits

Unique insight into how a large public cloud works under the hood; Intercultural teamwork; Flat hierarchies; Independent working style; Remote working possibility (only within Hungary)