Explorers Operations Assistant (After school program) - TEMPORARY

Welcome to Avenues São Paulo! Since our doors opened in August 2018, we've been on a mission to provide a truly transformative educational experience. Through immersive English language learning and dynamic interdisciplinary projects, we prepare our students to become future worldwise leaders uniquely equipped to understand and solve global-scale problems. As part of the Nord Anglia Education network, we're proud to stand alongside Avenues New York, shaping the future of education together. With a vibrant community of over 1100 students, ranging from as young as 18 months old through to graduation, our campus buzzes with a culture of innovation, creativity, collaboration, and state-of-the-art technology. Join us as we embark on a journey of lifelong learning and growth and discover why there's no place quite like Avenues São Paulo.

At Avenues, learning is a continuous journey that extends beyond the classroom walls. Our Explorers programs—spanning dynamic afterschool activities, immersive camps and global trips — are where students stretch their boundaries and discover new passions. We are seeking an Explorers Operations Assistant to be the operational backbone and welcoming presence of this essential program.

WHAT YOU WILL DO

Note: This is a 2-month temporary position covering a leave of absence.

Responsibilities

Maintain and update critical operational spreadsheets and enrollment trackers for afterschool programs, private classes, and camps. You will handle online registrations and class enrollments with absolute precision.; Craft and dispatch clear, engaging communications to our community via Veracross and other internal channels.; Master our internal administrative workflows, from processing purchase requests in Protheus to managing contracts and documentation via DocuSign.; Support the onboarding of new partners and external staff by coordinating with internal teams, ensuring all travel, partner documentation, and safeguarding training processes are fully compliant.; Support the logistical jigsaw puzzle of camps, holiday courses, and off-campus trips, preparing printed materials and resources ahead of time.; Monitor daily schedules, classroom locations, and student transitions. You will ensure students are exactly where they need to be, safely and on time.; Ground the Explorers Hub area by organizing materials, directing students, and serving as the go-to operational point of contact during on-campus activities and off-campus trips.; Serve as a trusted point of contact for families, handling questions regarding registrations, cancellations, payments, and logistics with deep professionalism and warmth.; Maintain steady, clear communication with external instructors and partners, keeping them informed of daily occurrences and collaborating to solve operational challenges on the fly.; Support the department's financial health by monitoring payments, tracking student updates (such as trial classes), and executing necessary financial follow-ups.

Requirements

You are able to communicate clearly, warmly, and professionally in both Portuguese and English, across both verbal and written channels.; You have a sharp eye for detail and the ability to manage multiple logistical processes simultaneously without breaking a sweat. You love a clean spreadsheet and an organized system.; You learn new platforms quickly and feel confident navigating database systems (experience with Veracross, Protheus, or DocuSign is a great advantage).; You approach student supervision with deep care, responsibility, and professionalism, ensuring their safety and happiness is always the priority.