Facilities Help Desk Coordinator

The Facilities Help Desk Coordinator plays a critical role in managing store maintenance requests, coordinating vendor services, and ensuring timely resolution of facility issues. This position involves overseeing work orders from initiation to completion, auditing data accuracy, approving proposals, processing invoices and answering phone calls from the field. This role requires collaboration with multiple stakeholders to optimize service quality, maintain compliance with policies and regulations, and support continuous improvement initiatives. The Coordinator contributes to operational efficiency by managing resources effectively and fostering strong partnerships to uphold facility standards and support company objectives.

Responsibilities

Manage maintenance requests by processing work orders through internal programs ensuring accurate categorization and timely resolution; Coordinate vendor dispatch through internal programs and oversee quality, pricing, and compliance with contractual agreements; Audit project files and asset management data to maintain accuracy and completeness; Verify the request by reaching out to store team, determining repair responsibility through internal programs and assess historical data on previous repairs in order to delegate to the appropriate vendor/department; Work with assigned vendors, approving or rejecting proposals based on breakdown of costs, scope of work and time frames; Facilitate scheduling with store team and vendor and order parts if necessary; Follow up with vendor and store team to confirm work was completed according to scope on the scheduled date, place work order in completed status and process the invoice accordingly

Requirements

General knowledge of and experience in routine maintenance and repairs for trades including, but not limited to, plumbing, electrical, and irrigation; Ability to determine responsibility for repairs and assess historical data through internal programs; Ability to speak confidently with other departments, jurisdictions, contractors and field operations; Coordinators must be able to effectively prioritize, organize and manage their time; Must be able to multitask a continuously changing work load with versatility and flexibility while keeping records to ensure the integrity of the work order and company assets; Basic knowledge of computers (Word, Excel, E-mail, Internet and database systems)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth