Facilities Manager

The Facilities Manager serves as the primary point of contact for facilities management at the assigned Seattle site. This role partners with the Regional Manager, Corporate Real Estate, Infrastructure & Corporate Citizenship (ICC) leadership, occupants, property management, building engineering, security, janitorial providers, vendors, and other service partners to deliver safe, reliable, and customer-focused facility services. The Facilities Manager coordinates tenant needs, manages service delivery, tracks performance, and drives timely resolution of facility issues.

Responsibilities

Serve as the primary point of contact for facilities management at the assigned Seattle site; Receive, prioritize, coordinate, track, and close facility requests and work orders; Validate completion with requestors and document unresolved or recurring issues; Resolve facility-management issues and escalate matters exceeding authority, approved scope, or funding; Provide timely status updates to occupants and leadership; Monitor customer satisfaction and service-quality performance against agreed KPIs; Coordinate deliveries, conference-room setup and restoration, and moves, adds, and changes; Coordinate badge requests and access changes when included in approved scope; Coordinate service for tenant-owned appliances and equipment and monitor preventive-maintenance schedules; Monitor emergency-supply availability and coordinate replenishment; Coordinate HVAC comfort concerns and snack and beverage area replenishment; Establish and maintain a safety-first culture; Conduct Safety Observation Tours and coordinate corrective actions; Coordinate cleaning, waste removal, and recurring housekeeping deficiencies with property management or janitorial provider; Manage operating-expense budgets, including monthly variance reporting; Initiate purchase-order requests within assigned scope and funding authority; Manage subcontractors and suppliers in accordance with contracts and service levels; Foster a collaborative team environment and matrix-manage technical and administrative personnel as applicable

Requirements

Bachelor's degree in facilities management, business, engineering, or a related technical discipline, or equivalent work experience; Six or more years of industry experience in a corporate environment, third-party service provider, consulting organization, or related facilities-management setting; Strong leadership, management, interpersonal, communication, and presentation skills; Demonstrated ability to coordinate across a matrixed organization and manage technical and administrative resources; Experience managing vendors, subcontractors, property-management relationships, budgets, purchase orders, and customer-facing service delivery; Working knowledge of facility operations, maintenance coordination, housekeeping, workplace services, safety practices, and service-request management; Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook; Computer proficiency with computerized maintenance-management systems (CMMS) or comparable work-order platforms; Ability to prioritize multiple requests, communicate status clearly, escalate appropriately, and work effectively with occupants, leadership, landlords, service providers, and internal partners; Availability to support assigned site operations with coordination or response outside standard business hours, including 24/7 accountability as required by site needs

Nice to have

Master of Business Administration (MBA); Advanced certifications in facilities management (e.g., Certified Facility Manager [CFM], Facility Management Professional [FMP]); Experience with sustainability initiatives, energy management, and environmental compliance programs; Familiarity with building automation systems (BAS) and integrated workplace management systems (IWMS); Experience in the commercial real estate or corporate facilities environment; Knowledge of OSHA regulations, building codes, and workplace safety standards; Project management experience and/or certification (e.g., PMP, CAPM); Experience implementing continuous improvement methodologies (e.g., Lean, Six Sigma)

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay