Field Care Supervisor

Field Care Supervisor – Lead Our Dedicated Team (Bishop's Stortford Branch). We’re creating brighter days, plenty of ups, and a few curveballs! With a career as a Field Care Supervisor at Sage Care (part of the City & County Healthcare Group), every day is different to the next. Each shift offers you the opportunity to do meaningful, rewarding work that makes a real difference to our clients' lives, our care teams, and your own career trajectory. We are currently recruiting for a full-time, permanent Field Care Supervisor. You will be based out of our welcoming Bishop's Stortford branch, whilst spending the majority of your time out in the community, championing our frontline care teams and service users.

Responsibilities

Carrying out robust initial risk and needs assessments; Conducting regular care reviews with clients and families; Carrying out care quality audits and reporting findings; Providing practical supervision, instruction, and emotional support to frontline Care Assistants; Conducting spot checks, supervisions, and competency assessments in service users' homes; Assisting with onboarding, induction, and ongoing development of new staff; Monitoring and maintaining CQC compliance; Supporting the Registered Manager in preparing for CQC inspections and internal audits; Responding to concerns, incidents, and safeguarding matters; Supporting the planning of realistic care worker rotas; Participating in the on-call rota; Liaising with service users, families, internal teams, and healthcare professionals; Ensuring accurate and timely documentation using care management systems

Requirements

Minimum 1 year of experience working as a Field Supervisor in the UK care sector; Experience supervising, supporting, coaching, or managing people; Strong understanding of CQC standards, regulations, and compliance requirements; Knowledge of safeguarding procedures and best practice; Proven hands-on experience conducting risk/needs assessments, spot checks, supervisions, audits, and competency assessments; Familiarity with care management systems and good working knowledge of MS Excel and MS Word; Full UK driving licence and access to a vehicle; Willingness to travel extensively across England; Excellent communication, relationship-building, and organisational skills; Proactive, solution-focused approach with the ability to work independently in a field-based role; Available to join team ASAP; Right to work in the UK (no visa sponsorship offered)

Nice to have

Experience within a domiciliary care setting is highly desirable

Benefits

28 days annual leave (pro-rata); Fully paid training, continuous development, and funded NVQ/Diplomas; Enhanced maternity, paternity and adoption pay; Death in Service payment; Pension scheme; Access to a dedicated well-being and benefits platform; Refer-a-Friend scheme; Cycle-to-Work programme; Mileage allowance of 25p per mile