Field Deployment Analyst (CBP)

U.S. Customs and Border Protection runs continuous operations across more than 300 land, air, and sea ports of entry, plus Border Patrol stations and the Air and Marine Operations Center. A lot of those sites are nowhere near anything. Equipment there still has to be installed, refreshed, repaired, and made to work, and no amount of remote tooling gets somebody's hands onto a rack three hours from the nearest office. That is this job. You will travel to sites, install and turn up infrastructure and end-user equipment, fix what remote support could not, and hand the site back working. You will coordinate with network engineers, cloud and mobility teams, and the people who run the site you are standing in. Two things are worth knowing before you apply. The site will not match the documentation, often enough that you should expect it rather than report it as a surprise. And you will frequently be the only person there who knows what the plan was, which means the decision about how to proceed is yours in the moment and explainable afterward. People who want a bridge line for every judgment call will find this uncomfortable.

Responsibilities

Travel to sites; install and turn up infrastructure and end-user equipment; fix what remote support could not; hand the site back working; coordinate with network engineers, cloud and mobility teams, and site personnel; verify installed equipment works in actual use before leaving; ensure site personnel can operate what was installed; document as-built records and site conditions; deploy without interrupting the operation

Requirements

U.S. Citizenship required; BA or BS degree and five years of experience, or a High School degree; Expertise with Cisco layer 2/3 devices; Experience with Palo Alto firewall products; Support a rotating on-call schedule and support on-call requests; Operating System Experience: Microsoft Windows, Linux; Must be able to travel around the United States on a regular weekly basis; Candidates should expect 75%-90% travel; Required Certification(s): COMPTIA A+, Network+, Security+

Nice to have

Active CBP BI and EOD; Active CBP BI, a fitness determination at another DHS component, or an active DoD clearance; Deployed or refreshed equipment at sites you had never seen before; Worked alone somewhere the nearest colleague was hours away; Found a site that did not match its documentation and can describe what you did next; Worked around an operational tempo you did not control; Capable across networking hardware, end-user equipment, and cabling; Certifications such as Network+ or CCNA are useful

Benefits

Health Insurance; Life Insurance; Paid Time Off; Holiday Pay; short-term and long-term Disability; Retirement; Learning and Development opportunities; optional benefit elections; $10,000 signing bonus for candidates with an active CBP BI payable after 90 days; per diem for travel