Field Property Claims Adjuster II

Indiana Farmers Insurance is currently seeking an experienced, customer-oriented Field Property Claims professional to join our Claims Team and serve customers in communities throughout the assigned territory. In and around South Bend, Fort Wayne, Logansport areas (Northern Indiana)

We are looking for a customer-focused claims professional who enjoys working independently, building relationships, and delivering fair, timely claim resolutions that make a meaningful difference, for our customers when it matters most.

This role offers the opportunity to handle a diverse mix of personal, commercial, and farm property claims, including unique agricultural risks. As a trusted field representative, you'll investigate losses, evaluate coverage, prepare property estimates, and guide customers through the claims process with professionalism and care.

Responsibilities

Handle a diverse mix of personal, commercial, and farm property claims, including unique agricultural risks; Investigate losses, evaluate coverage, prepare property estimates, and guide customers through the claims process; Investigate, evaluate, negotiate, and resolve personal, commercial, and farm property claims from first notice through settlement; Interpret insurance policies, endorsements, and coverage provisions to make sound claim decisions; Identify and refer potentially fraudulent claims for further investigation; Build relationships and deliver fair, timely claim resolutions; Serve customers in communities throughout the assigned territory in Northern Indiana; Safely access roofs, basements, crawl spaces, and other loss locations as needed

Requirements

Field property claims experience, preferably with an insurance carrier; Strong expertise in inspecting, evaluating, and estimating structural property losses across a variety of property types, including safely accessing roofs, basements, crawl spaces, and other loss locations as needed; Ability to investigate, evaluate, negotiate, and resolve personal, commercial, and farm property claims from first notice through settlement; Skilled in interpreting insurance policies, endorsements, and coverage provisions to make sound claim decisions; Experience identifying and referring potentially fraudulent claims for further investigation; Strong analytical, investigative, and problem-solving abilities; Exceptional communication and relationship-building skills, with a customer-focused approach and the ability to effectively manage expectations, navigate difficult conversations, and deliver outstanding service throughout the claims process; Valid driver's license with an acceptable motor vehicle record

Nice to have

Working knowledge of Xactimate or similar estimating software, preferred; Experience handling farm property claims, agricultural structures, equipment, and farm exposures, preferred; College degree, preferred; Industry designations such as CPCU, AIC, SCLA, or other insurance-related credentials, strongly preferred

Benefits

Free Health insurance; Free Dental insurance; Free Vision insurance; Free Life insurance; Free Short-Term & Long-Term Disability insurance; 2% 401k Company Match; 11% 401k Company Contribution; Excellent Paid Time Off; Generous paid time for Parental Leave; Day of Service; Promote from within; Student Loan Assistance Program; Educational Incentive Program; Several committees to explore; Two robust Employee Assistance Programs; Flexible Work Arrangements; Matching funds of up to $100 annually for favorite charitable organization; Associate recognition awards, fun gatherings, and opportunities to make friends; On-site fitness center; Free and convenient parking