Field Service Administrator

nGeneration are looking for an enthusiastic and personable Field Service Administrator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way. The ideal candidate should have previous experience working in an administrative role. Scheduling or first-line help desk analyst experience is desirable but not essential. A successful Field Service Administrator will have various pre-requisite skills that typically include: Experience working with software such as google maps, word, outlook and excel; Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner; Organisational abilities along with experience of working in a pressurised environment; Ability to quickly resolve any scheduling and SLA conflicts; Professionalism to communicate in a polite and professional manner with peers; Ability to work autonomously, prioritising own workload and acting on own initiative; A good understanding of UK geography is required. Well versed in IT, you will have an understanding of network alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.

Responsibilities

Act as first point of contact for customers; Diagnose and solve customer IT issues or escalate them to field service engineers; Keep customers updated on their issues

Requirements

Previous experience working in an administrative role; Experience with Google Maps, Word, Outlook, and Excel; Excellent customer service skills with timely and accurate communication; Ability to multitask the logistics of a fleet of Field Service Engineers; Ability to quickly resolve scheduling and SLA conflicts; Polite and professional communication with peers; Ability to work autonomously, prioritising own workload and acting on own initiative; Understanding of UK geography; Understanding of network, computer hardware, and Windows desktop support

Nice to have

Scheduling or first-line help desk analyst experience; Experience with hospitality and retail EPoS systems; Experience working within the hospitality or retail industry

Benefits

Training opportunities; Company events and team parties; Long Service Awards