Field Service Technician - Commercial Site Team

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA, but this role will be based at one of our customer sites in Fontana/Riverside. We are looking for a Field Service Technician to compliment our superstar team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. This role is unique, you will be on the front line during commercial deployments, ensuring that both the robots and their supporting hardware are operational and optimized for customer-site.

Responsibilities

Responsible for the maintenance of humanoid robots and necessary site infrastructure at commercial or residential locations; Perform routine maintenance and inspections of the humanoid robot fleet; Proficient in troubleshooting mechanical, electrical and software-based issues; Work closely with engineering, build, validation and fabrication teams to resolve issues quickly; Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements; Maintain detailed and accurate records of all maintenance and repairs; Develop tools and document diagnostic procedures for process improvement; Ability to follow assembly documentation; Ability to work under short timelines when needed; Experience in customer-facing positions

Requirements

3+ years experience working with complex systems; Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s; Familiarity with electrical hardware based diagnostic tools such as but not limited to Scope, Digital MultiMeter, Current Probes; Familiarity with torque tools and mechanical assembly; Ability to read PCB and Harness schematics; Full system architecture diagnostic experience and organized diagnostic processes; Ability to remove and replace mechanical components up to 50lbs; Great attitude and excited to face challenges; Valid drivers license and clean driving record

Nice to have

Catia or CAD based program experience; Fabrication experience; PCB Rework experience; DAQ system implementation experience; Small brushless motor experience; Harmonic drive, clutches, torque/force sensor knowledge; Robotics experience; Experience using Jira, Confluence, Slack; IPC 610, 620 or J-Std-001