Field Service Technician I

The Field Service Technician will be part of a fast-paced, high-growth traffic enforcement technology company. We have an immediate opening for a Field Service Technician to install, wire, connect, calibrate, analyze, troubleshoot and maintain automated traffic enforcement systems, field WAN networks, and surveillance equipment. This individual will also document, install, upgrade or replace hardware and software systems as needed. Candidate must be a hard-working and self-motivated individual with high personal ethics. You will be traveling independently to cities where you will work with subcontractors and ATS engineering staff to install and maintain photo enforcement systems in the field.

Responsibilities

Install, wire, connect, calibrate, analyze, troubleshoot and maintain automated traffic enforcement systems, field WAN networks, and surveillance equipment; Document, install, upgrade or replace hardware and software systems as needed; Perform basic electrical work, wiring, and troubleshooting of electrical and data connectivity hook-ups; Install digital camera systems to street poles, sensors, DSL communications, power & control box; Tune red light camera and speed enforcement systems in the field; Support the installation of camera equipment in the field alongside subcontractors; Plan and manage maintenance routines; Provide quality control support; Maintain accurate records of equipment inventory, assignments and service data; Organize, manage and safeguard truck stock parts and tools; Communicate effectively with customers and subcontractors in the field; Conduct studies for new camera sites using temporarily installed equipment at intersections; Provide technical training to other personnel and departments as requested; Complete 95% of jobs within the defaulted Service Level Agreement; Keep repeat repair visits at 5% or less and avoid repeat installation visits within 30 days; Achieve 95% inventory accuracy at each month-end; Adhere to company safety procedures with zero controllable work-related collisions or incidents; Submit thorough, accurate and timely documentation; May be required to testify in a court of law regarding equipment setup, testing and results

Requirements

Minimum of 1 year experience troubleshooting and repairing electronic components, power and connectivity wiring, computer hardware; Minimum of 2 years of hands-on work with electronics, electronic components, and data/video cabling; Minimum age of 21; Clean driver's license; Willing to take pre and post-employment drug testing; Strong electronics and computer skills for configurations and troubleshooting; Good communication skills; Ability to work independently, responsibly, and safely; Ability to solve problems in the field independently, with judgment to seek help when needed; Ability to work well individually, in teams and with subcontractors; Ability to bend and lift up to 50-75 lbs; Ability to operate hand and power tools; Regular driving and bucket truck operation; Ability to operate the bucket at heights of up to 32 feet and use a ladder; Ability to handle regular exposure to outside elements and access cramped spaces; Extensive travel required throughout US and possibly Canada, up to 75% of time

Nice to have

An Associate's Degree in electronics or its equivalent