Field Service Technician

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs.

Responsibilities

Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems; Conduct structured on-site training sessions for new and existing customers; Perform live product demos; Act as a deployable resource for customers facing downtime; Perform preventative maintenance and manage annual maintenance visits; Troubleshoot electromechanical issues to achieve single visit resolutions; Independently manage a complex travel schedule and submit expenses on time; Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce

Requirements

Based in Frankfurt (highly preferred due to hub connectivity); Energized by travel and willing to be on the road 80%+ of the time; Strong technical background (electromechanical/hardware); Soft skills required to teach others how to use that technology; Fluency in German and English (both C1); Valid driver's license

Nice to have

Fluency in French; Passion for 3D printing and emerging technologies; Experience in rapidly-growing startup environments

Benefits

Shares in the company (we're a double unicorn company!); Free mental health & well-being sessions with an external partner; Learning and development budget; Free 3D prints; Urban Sports Club discount; Supplementary, opt-in German pension scheme; Fun team events