Field Technology Specialist

Sprinter Health is looking for a Field Technology Specialist passionate about supporting reliable, secure technology for in-home healthcare delivery. The role supports device setup, deployment, day-to-day troubleshooting, and equipment maintenance so care teams can focus on patients. Working under the guidance of the IT Manager, the specialist helps ensure field clinicians have reliable, secure, and fully functional devices. On-site role working from the company's two Atlanta locations.

Responsibilities

Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices, etc.) to clinical staff; Support onboarding and offboarding of field technology users, ensuring systems, devices, and accounts are correctly configured; Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed; Monitor device status, inventory, and service requests to maintain high equipment uptime; Assist in maintaining device management systems (e.g., Iru, Jamf Pro, or similar) and connectivity to core applications; Follow established protocols for device security, data protection, and HIPAA compliance; Coordinate equipment repairs, replacements, and returns with vendors and service partners; Provide basic training and user guidance to field clinicians on device operation and troubleshooting; Document support processes, incidents, and asset tracking updates

Requirements

1–2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations; Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments; Working knowledge of connectivity, basic networking issues, and device setup for mobile teams; Understanding of data privacy and security best practices; HIPAA familiarity preferred; Strong problem-solving and customer service skills, with the ability to communicate clearly with non-technical users; Detail-oriented and able to manage multiple tasks, tickets, and inventory updates efficiently; Willingness to travel occasionally to support clinician onboarding or equipment setup

Nice to have

Startup experience in health tech or patient support operations; Experience supporting distributed or field-based clinical teams; Familiarity with tools such as Iru, Jamf Pro, Zendesk, or TeamViewer; Knowledge of clinical or diagnostic devices, Bluetooth pairing, and wireless troubleshooting; CompTIA, Mobility+, or other relevant IT certifications

Benefits

Competitive salary and equity grant; 100% medical, dental, and vision premiums covered (for you + your family); 401(k) matching; Opportunity to make an immediate impact in a mission-driven healthcare startup