Finance Support Specialist

PlayOn! Sports is looking for a Finance Support Specialist to provide a high level of support to our customers including schools and fans using PlayOn! for digital ticketing. This position will work independently on projects, from conception to completion, and handle a wide variety of activities. The Finance Support Specialist will utilize advanced troubleshooting techniques to address customer concerns ranging from basic questions to critical/time-sensitive issues. We are looking for someone who is driven to instill confidence in our customers, build their trust in PlayOn! Sports as a valued partner and have a significant impact on our customers’ experience through effective engagement.

Responsibilities

Interact with customers via email and phone to handle any requests and troubleshoot financial issues proficiently and consistently; Maintain high customer satisfaction with a primary focus on providing the best customer support to both schools and their fans; Consistently respond to customer inquiries in a timely manner based on established department SLAs; Prioritize relationship with schools, listen to their needs and custom-tailor responses to questions; Ability to perform simple financial account reconciliations at customer requests; Quickly identify when financial issues are more complex and gather appropriate information to triage to a senior member of the support team; Analyze and report product malfunctions, appropriately escalating issues to a senior member of the finance team

Requirements

At least 1 year of experience in a customer support or financial customer service related role; Bachelor’s degree in finance, marketing, sales, communication, or equivalent experience; Exceptional verbal and written communication skills; Ability to prioritize and manage time efficiently; Extremely motivated individual who is passionate about finance and helping customers achieve success; High-level performer who excels in both a team and individual environment; Excellent troubleshooting skills, including research on software application errors and issue re-creation; Ability to clearly communicate customer needs to technical support staff and communicate case details to customers and/or management; Ability to perform in a fast-paced environment, paying close attention to detail; General understanding of banking functions

Benefits

Multiple medical insurance plans to choose from; Dental, vision life and disability insurance; Employee Emergency Fund; Company equity (stock options); Open PTO policy; 401K plan with company match; Hybrid/flexible work environment