Financial Services Director

Payments is going through a major shift across Europe, and we're looking for someone to lead that change at Treatwell by building out our payments strategy across the continent. Are you someone who thrives on turning complex strategy into commercial impact, building strong partnerships, and driving growth across multiple markets? Then you might be exactly who we're looking for. At Treatwell we don't just sell software: we help Europe's best salons and spas digitalise their business, grow their revenue and improve the experience they offer their clients. You'll be the strategic owner of Financial Services for Treatwell across Europe. With a commercial, structured and highly collaborative approach, you'll own our relationship with Stripe and turn our payments strategy into real, measurable growth.

Responsibilities

Payments strategy & commercial ownership: Own and lead Treatwell's European payments strategy across card machines, online payments, transaction fees, Tap to Pay, capital and future financial products, defining the commercial roadmap, pricing and growth priorities; Strategic partner management: Own Treatwell's strategic relationship with Stripe at a European level, acting as the senior commercial point of contact and leading joint planning, reviews and escalations; Cross-functional leadership: Partner with Product, Supply, Finance, Operations, Legal and local market teams to embed payments into acquisition, onboarding, account management and retention; Strategy into execution: Translate strategy into clear execution plans with owners, timelines and KPIs, proactively removing blockers and driving accountability across teams that don't report directly into the role; Growth & optimisation: Drive adoption, transaction volume, wallet share, revenue and margin growth across Europe, owning the European rollout strategy for card machines and payment hardware; Playbooks & enablement: Build scalable playbooks, pricing guidance and sales narratives that help local market teams drive payments adoption on the ground

Requirements

Significant experience in payments, fintech, embedded finance, SaaS, marketplaces, commercial strategy or product-led growth; Strong understanding of payment products, including online payments, card terminals, transaction fees, Tap to Pay, merchant services, capital or embedded finance; Experience leading commercial strategy across multiple markets; Proven experience managing strategic third-party relationships; Strong analytical skills and confidence building business cases, commercial models and senior leadership updates; Excellent stakeholder management and the ability to influence and drive accountability without direct authority

Nice to have

Ideally in a central or group-level role; Ideally with providers such as Stripe, Adyen, Worldpay, SumUp or Square

Benefits

Permanent leadership role; Competitive base salary and bonus package; Based in London with hybrid flexibility; Access to dedicated mental wellbeing platform; Work tools and technology; Opportunity to build and own a new growth engine