Financial Services Transformation Associate Director

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something.  You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?
Our Operations & Industry Solutions team is looking for a Financial Services Senior Consultant/Manager to join our Tāmaki Makaurau-Auckland office!

Responsibilities

About this team:; Our team works alongside the private sector to optimise operational performance and drive transformative change drawing on Deloitte’s business expertise, technology capabilities and deep industry and sector insights.; We are growing rapidly and looking for talented people to join our Auckland-based team. Our people have widely varied backgrounds but are united by a passion for creating a lasting impact for our clients.; At Deloitte, the success of our business is founded on recruiting the best people who share our values and relish the opportunity to embrace change, making a difference on every engagement.; We are committed to fostering a diverse and inclusive culture. We are fair in our behaviours and our policies promote equal opportunity for all.; What will your typical day look like?; Build trusted relationships with client executives and senior stakeholders, acting as a strategic advisor on operational performance, transformation priorities and enterprise change initiatives.; Lead the identification and development of value creation opportunities, investment cases, transformation strategies and business cases that deliver measurable outcomes for clients.; Lead large and complex transformation engagements, directing multidisciplinary teams to redesign processes, operating models and ways of working that improve productivity, customer outcomes and organisational performance.; Guide clients in the adoption of emerging technologies, including AI, workflow automation and advanced analytics, identifying opportunities to improve efficiency, effectiveness and customer experience.; Support business development activities, including client relationship management, proposal development, market engagement and identification of new opportunities within existing and prospective accounts.; Coach and develop high-performing teams, providing clear direction, constructive feedback and opportunities for professional growth while fostering an inclusive and collaborative team culture.; Support financial services clients to address challenges across customer operations, distribution, claims, servicing, policy administration, lending, compliance, risk and operational resilience and efficiency.

Requirements

Enough about us, let’s talk about you. You are someone with:; 8-10+ years' experience in consulting, transformation, operations, technology delivery or financial services, gained within a professional services firm, insurer, bank, wealth manager or other regulated financial services organisation.; A strong track record leading large-scale transformation initiatives, including strategy development, operating model design, process transformation, technology-enabled change and benefits realisation.; You are comfortable engaging with senior executives and have demonstrated experience building trusted relationships, influencing decision-making and acting as a strategic advisor to business leaders.; Experience identifying, shaping and converting client opportunities, contributing to proposal development, account growth and broader business development activities.; Deep expertise in one or more financial services domains such as customer operations, claims, servicing, underwriting, lending, distribution, risk, compliance or regulatory transformation.; You can translate strategic objectives into executable operational, process, technology and organisational change initiatives, maintaining focus on both delivery excellence and commercial outcomes.; Experience working with enterprise platforms, digital technologies, data solutions and emerging technologies, with a strong interest in how AI and technology can create business value, improve productivity and transform customer outcomes.; You are passionate about developing people, coaching future leaders and contributing to the growth of a high-performing consulting practice.