Fitness Center Concierge

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Fitness Center Concierge plays a vital role in delivering a safe, clean, and welcoming fitness environment for building occupants and members. This position is responsible for daily facility upkeep, equipment safety monitoring, supply management, and member service, ensuring the fitness center operates smoothly and reflects JLL's commitment to exceptional workplace experiences. Through consistent attention to hygiene, safety, and member satisfaction, the Fitness Center Concierge directly supports JLL's broader mission of creating healthy, high-performing environments for clients and tenants.

Location

Cincinnati, OH

Work Shift

Monday–Friday, 10:30 AM – 7:00 PM

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site –Cincinnati, OH

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Responsibilities

Open the facility each shift by activating TVs and music systems, checking climate control, confirming emergency exits are clear, and verifying emergency contact information is posted.; Perform ongoing sanitizing of high-touch surfaces, mirrors, workout mats, and locker room areas, and monitor restrooms for cleanliness and supply levels.; Manage towel and paper product inventory, including refilling dispensers, restocking clean towels during peak hours, and coordinating laundry collection and sorting.; Conduct visual inspections of gym equipment and weights, test safety mechanisms such as emergency stop buttons, and confirm equipment is properly spaced and organized.; File Work Orders with management for any facility damage, plumbing issues, or broken equipment, and report lighting or ventilation problems immediately.; Enforce gym dress code and safety policies in a friendly, professional manner, redirecting unsafe behavior as needed.; Respond promptly to medical emergencies or accidents, completing required documentation the same day.

Requirements

Ability to stand and walk for extended periods throughout each shift.; Capability to regularly lift 50+ pounds of gym equipment, weights, or laundry bags.; Strong verbal communication skills with a friendly, approachable demeanor.; Comfort enforcing facility rules and addressing member behavior respectfully.; Strict reliability and adherence to the scheduled shift (Monday–Friday, 10:30 AM–7:00 PM).; Willingness to complete manual cleaning and sanitizing tasks throughout the day.; Ability to follow emergency protocols and complete incident documentation accurately.

Nice to have

Prior experience in hospitality or customer service environments.; Basic familiarity with gym equipment or fitness center operations.; Experience with inventory tracking or supply ordering processes.; General understanding of cleaning protocols and chemical safety handling.; Comfort using basic facility management or Work Order reporting systems.

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay