Fitness Manager - New Gym Opening!

Reporting to the District Fitness Manager, the Fitness Manager will spend time in the club working on the floor, setting appointments, and building relationships with the members while selling training packages and developing their team of personal trainers to do the same. Position Purpose: Build a cohesive Personal Training (PT) team, ensure they have a healthy pipeline of clients, and that those clients and other members are receiving exceptional fitness experience.

Responsibilities

Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation; Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience; Hiring, training, scheduling, and supervising staff members, including Personal Training Managers, Assistant Fitness Managers and Personal Trainers; Manage the payroll process for Assistant Fitness Managers and personal trainers to ensure team members are paid correctly and in a timely manner; Effectively communicate goals, expectations, and procedures to the other department leaders and staff members; Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, personal trainer certifications; Provide constructive feedback to staff members on their performance; Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly; Engage with members in a friendly and approachable manner, actively listening to their needs and concerns; Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols; Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas; In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates

Requirements

2 years of management experience; 3-4 years of customer service experience; Previous sales experience required; Prior experience or strong interest in the fitness industry; Strong communication skills, both verbally and in writing, for interacting with members, personal training clients, employees, management, and vendors; Excellent relationship building and influencing skills with people at all levels and in all functions; Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills; Excellent MS Office skills; Embraces the company Core Values; Must successfully pass background check; CPR certification required within 30 days of hire; Must have valid PT certification; Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public; Ability to access and operate the Company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system; Ability to bend routinely and repetitively to lift more than 40 lbs

Nice to have

Fitness/personal training management experience; Personal Training sales experience; Prior experience or strong interest in the fitness industry

Benefits

A highly energetic and collaborative team; A management team that cares about your professional development; Free membership for you and plus one family member; Discounted Personal Training, and merchandise – including supplements; Employee referral program; Daily Pay offered; Competitive pay plus vacation, holiday, and sick pay; Group Health, dental, vision, Supplemental Life, and Employee Assistant Program; 401(k) + Company matching; Personal education growth options with Sophia Learning; Variable income opportunities including commission and bonus; Post training increase