FOH Staff and Vending operators

The Front of House Assistant is responsible for delivering high-quality customer service in a contract catering environment. This includes serving food and beverages, maintaining cleanliness, and ensuring a welcoming dining experience for clients and guests. The Vending Operator is responsible for servicing, restocking, and maintaining vending machines to ensure they are clean, fully stocked, and operating efficiently. The role involves delivering excellent customer service while managing stock levels and ensuring machines are functioning properly.

Responsibilities

Provide excellent customer service at all times; Serve food and beverages efficiently and professionally; Operate tills; Set up and clear dining areas, including tables and service stations; Maintain high standards of cleanliness and hygiene; Assist with food preparation and presentation as required; Replenish stock, condiments, and service items; Follow all health & safety and food hygiene regulations; Support the catering team during busy periods and events; Handle customer queries and complaints in a polite and helpful manner; Refill and restock vending machines with food, drinks, and other products; Collect cash and/or manage cashless payment systems; Clean and maintain vending machines to a high standard; Check product dates and rotate stock to ensure freshness; Monitor stock levels and report shortages; Perform basic maintenance and troubleshoot minor faults; Report technical issues or breakdowns to the maintenance team; Keep accurate records of stock, sales, and collections; Ensure compliance with health & safety and food hygiene standards; Deliver excellent customer service when interacting with clients on-site

Requirements

Basic secondary education (GCSEs or equivalent), particularly in English and Maths; Food Hygiene Certificate (Level 1 or Level 2 Food Safety) – often required or completed shortly after starting; Strong communication and interpersonal skills; Ability to work in a fast-paced environment; Team player with a positive attitude; Basic numeracy skills for handling payments; Good organisational and time management skills; Ability to work independently and manage a schedule; Basic mechanical or problem-solving skills; Good communication skills

Nice to have

Previous experience in hospitality, catering, or customer service preferred; Previous experience in vending, retail, delivery, or customer service preferred

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks' enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available from Perk box app, from high street shops to holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme