Food & Beverage Supervisor

The Front of House (FOH) Supervisor oversees front-of-house staff and daily operations during events and food service shifts. This role supervises banquet servers, concession/counter workers, and other employees, assists with scheduling and staffing, supports event operations, and helps ensure excellent guest service and smooth daily operations.

Responsibilities

Supervise banquet servers, concession workers, cashiers, counter workers, and other FOH staff; Assign daily duties and ensure staff complete assigned tasks during shifts and events; Serve as the main point of contact for FOH staff during operations; Assist with creating weekly staff schedules based on operational needs; Conduct pre-shift meetings and communicate event details and service expectations; Oversee all cash handling operations, including preparing concession banks for events, distributing cash banks, reconciling cash drawers, completing end-of-shift counts, and ensuring accurate cash deposits; Report supply shortages, operational issues, or guest concerns to management; Ensure guests receive friendly and professional customer service; Assist with event setup, breakdown, and overall service operations; Ensure service areas, dining areas, and concession stations remain clean and organized; Work with management and kitchen staff to support event timing and service flow; Assist with training and onboarding new employees; Ensure staff follow company policies, safety procedures, and sanitation standards

Requirements

High School diploma or GED; At least two years of experience in a Food & Beverage or hospitality environment; Minimum of 2-3 years of supervisory experience in hospitality, events, concessions, or related operations; Experience with cash handling, bank preparation, reconciliation, and cash deposit processes; Strong verbal and written communication skills in English; Experience and accuracy in cash handling, including preparing event banks, balancing drawers, and completing deposits; Strong decision-making and problem-solving skills under pressure; Excellent organizational, planning, and interpersonal skills; Customer-focused with the ability to maintain a professional and guest-ready environment; Ability to work in a fast-paced, team-oriented setting while maintaining a positive work climate; Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines with minimal supervision; Professional demeanor, accountability, and consistent attention to detail; Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Outlook

Nice to have

Culinary school certificate or comparable food service experience; Bilingual in Spanish