Food & Beverage Supervisor - SmokeHouse Social

Join our SmokeHouse Social Restaurant team as a Food and Beverage Supervisor in SmokeHouse Social at OKANA Resort & Indoor Waterpark. Daily supervision of the food and beverage staff. Maintaining a courteous and efficient operation of the food and beverage assigned area to ensure complete guest satisfaction.

Responsibilities

Daily supervision of the food and beverage staff; Maintaining a courteous and efficient operation of the food and beverage assigned area to ensure complete guest satisfaction; Ability to perform all dining room positions including server, server assistant, and host; Open and close restaurant; Supervise staff in absence of Restaurant Manager; Assist with on-going training to ensure standards are being met; Interact positively with customers promoting hotel facilities and services; Resolve problems to the satisfaction of involved parties; Maintain profitability of outlet to support hotel operations; Control payroll and equipment costs; Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies; Utilize POS system to accurately charge customers, and ensure timeliness of food and beverage; Directing and coordinating the activities of all assigned associates and departmental responsibilities in the food and beverage area; Supporting hotel policies and procedures; Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained; Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees; Perform other duties as assigned; Supervise all service personnel including counseling and discipline, to maintain service standards; Maintain proper set-up of food and beverage area and enforce uniform and grooming standards of all service personnel daily; Assist in conducting daily 'shift' meetings to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos; Ensure all staff has completed daily checklists; Possibility to set-up and expedite all daily banquet functions; Read and follow recipes as they pertain to menu production; Memorize all production specifications, food presentations, and cooking methods pertinent to menu production; Maintain a clean and organized work area; Maintain a sanitary environment consistent with the standards of local health department

Requirements

High School diploma or equivalent; Knowledge of Food and Beverage operations, to include appropriate staffing levels, service equipment and guest relations; Ability to communicate and fully comprehend guest requests, memos, and banquet event orders; Ability to work entire shift standing and moving about in restaurants and kitchen areas; Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees; Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve; Able to read client orders, special requests, etc. from POS printer in English

Nice to have

Previous restaurant experience preferred; Any previous education, training or experience in Food and Beverage supervision

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; Competitive wages; People-first culture; Growth opportunities; Festive environment; Perks & discounts