Food Captain

Food Category expert in store. Ensures all food operational execution in store are followed to maximize sales and reduce waste. Train, teach and coach store associates on Food execution, production, replenishment, ordering, organization, sanitization and customer service. Be the go-to person in store for employees with questions connected to food products and services. Plan and execute food sampling for employees and customers. Conduct and lead in store training, for store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program. Follow up with and conduct refresher training activities for store employees as needed. Ensure foodservice areas are stocked and food rotated using FIFO method of food rotation. Food items are displayed using current Planogram provided by your Business Unit. Order or assist in ordering the food products to lower Out Of Stocks and improve Shrink. Monitor shrink while improving sales, to maximize foodservice profit. Identify, suggest, train, and continuously collaborate with BUQAS training personnel, ensuring that the manager and store employee Foodservice training programs are delivered. Food safety practices and procedures. Conduct needs analysis and provide recommended actions based on BUQAS visits. Operate within budgeted expectations.

Responsibilities

Food Category expert in store; Ensures all food operational execution in store are followed to maximize sales and reduce waste; Train, teach and coach store associates on Food execution, production, replenishment, ordering, organization, sanitization and customer service; Be the go-to person in store for employees with questions connected to food products and services; Plan and execute food sampling for employees and customers; Conduct and lead in store training for store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program; Follow up with and conduct refresher training activities for store employees as needed; Ensure foodservice areas are stocked and food rotated using FIFO method of food rotation; Ensure food items are displayed using current Planogram provided by your Business Unit; Order or assist in ordering the food products to lower Out Of Stocks and improve Shrink; Monitor shrink while improving sales to maximize foodservice profit; Identify, suggest, train, and continuously collaborate with BUQAS training personnel, ensuring that the manager and store employee Foodservice training programs are delivered; Follow food safety practices and procedures; Conduct needs analysis and provide recommended actions based on BUQAS visits; Operate within budgeted expectations

Requirements

High school diploma or equivalent; Education/instructional, or equivalent retail training experience; Minimum 2 years experience working in Fast Moving Consumer Goods retail and/or Foodservice industry; Experience in training, leadership, team building; Skills in collaboration, cooperation, communication and organization; Food Manager Certification, approved certifications include ServSafe and NRFSP; Strong communication skills in English, both verbally and written; Customer service-oriented / excellent customer service skills; Consistently delivering within deadlines; Communicates effectively (written and oral) with customers, management, associates, and vendors

Nice to have

Leading or supervisory experience desired; French skills in Quebec Provinces