Forward Deployed Engineer, Infrastructure Specialist (Public Sector)

Cohere’s team partners with Canadian public sector organisations to unlock transformative value through secure, ethical deployment of Generative AI (GenAI) solutions. We work collaboratively to address complex societal challenges while maintaining the highest standards of data security and compliance. You will work directly with public sector customers to quickly understand their greatest problems and design and implement solutions using Cohere's stack. This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors.

Responsibilities

Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout; Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices; Experiment at a high velocity and with a high level of quality to engage our customers and ultimately deliver solutions that exceed their expectations; Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards; Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime

Requirements

Experience with and enjoy working directly with customers; Experience deploying enterprise software in private/hybrid cloud environments; Proven experience administering production Kubernetes clusters and expertise with Helm; Familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control; Strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization; Excel in fast-paced environments and can execute while priorities and objectives are a moving target; Familiarity with Canadian public sector security and compliance requirements (e.g., data sovereignty, access controls)

Nice to have

Active Top Secret clearance strongly preferred; Candidates eligible and willing to obtain clearance will also be considered

Benefits

Weekly lunch stipend of $75/£75 or equivalent; Full health and dental benefits, including separate budget for mental health; RRSP matching, 401K, Pension Scheme; 100% Parental Leave top-up for up to 6 months for either parent; Annual enrichment benefits including arts & culture, fitness/wellness, quality time, workspace improvement credit, education & learning stipend; 6 weeks of paid vacation (30 working days); Budget for traveling to other offices if remote plus annual company offsite; Daily lunch program, snacks, and community events for those in the office; Co-working benefit for those not near an office; $500 home office stipend